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Privacy Policy

We value your business and want to be fully transparent about the use of your personal information.

This Privacy Policy applies to this website (also referred to as the site) and all products and services offered by the company, (Company name here) (also referred to as us and we); and governs the manner in which the website collects, uses, maintains and discloses information collected from its users (also referred to as you, the buyer and the customer).

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit the site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on the site.

We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain site-related activities.

Protecting your privacy is as important to us as it is to you. For the purpose of the Data Protection Act 1998, the data controller in respect of any personal data that you submit to us, (Your business name here), a company incorporated under South African law and whose registered office is at (Your address here)

If you want to know what information we hold about you or if you have any other queries in relation to this Privacy Policy, please email (your email address here).

Information We Collect

We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, and delivering services accordingly.

Information you provide us with:

  • Your name, age, debit/credit card information, telephone number, postal address and email address.
  • Your usage of the site; that you provide to us in emails or letters that you send to us.
  • Transactions you carry out through the site, orders you place and the fulfilment of your orders.

Information collected automatically:

  • When you use/interact with our site, we receive and store information generated by your activity like usage data and other information automatically collected from your browser/mobile device. This information may include your IP address, your browser type and/or your purchase history. In most cases, the information is generated by various tracking technologies, like cookies and web beacons.

Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience.

Web beacons (also known as tracking pixels) are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.

What We Do With The Information Collected

  • Conclude your purchase.
  • Ensure your parcel is delivered to your chosen address.
  • Monitor site traffic, fix bugs and enhance your user experience on our site.
  • Notify you about important updates, changes, products, information and promotions.
  • Carry out our obligations arising from any contracts entered into between you and us.
  • Display and measure advertisements and services.
  • Respond to your requests, inquiries, comments or concerns.
  • Produce reports which may be used, sold or published by us at our sole discretion provided that any data or reports will be anonymised and not refer to any individual user of the services.
  • Security purposes.

We may also use your information to provide you with our email notifications, newsletters and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on the site. You may opt out from receiving such marketing communications from us at any time by notifying us in writing, contacting us at (your email address here) or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in the email you receive.

Our Mailing Policy

  • When you send us an email, we use your email address to thank you for your comment and/or reply to your question. We will store your communication and our reply for any future correspondence. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use.
  • When you accept to receive information about our services, promotions, newsletters and press releases, we use your email address and any other information you give us to provide you with the information, until you ask us to stop using the unsubscribe link provided within every newsletter.

Future Changes To Our Privacy Policy

  • We may update our privacy policy in future to reflect changes we make. We will post a prominent notice of change in such a case.

Third Party Access

  • We use third party affiliates to perform a variety of services for our business. These may include analytics programs, shopping cart functions and advertisers. We use certain trusted third parties to help us provide, improve, promote and protect our services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. We are not responsible for the privacy policies and/or practices of these third party services. Please read through those third party services’ privacy policies to be 100% in the loop.

Data Retention

  • We will keep your personal information for as long as you are a newsletter subscriber/have an account with us.
  • We will not share personal information you have provided to us without your consent, unless:
    • We believe it is needed to enforce our legal agreements or that it is legally required.
    • We believe it is needed to detect, prevent or address fraud, security or technical issues.

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We reserve the right to charge you a fee of twenty US dollars ($20) to meet our costs in granting any data access request you make.

How Do We Protect Your Information

In common with a number of other websites, the data that we collect from you may be transferred to a cloud service provider which has data servers and which are based outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer and the storing and/or processing of your personal data on these servers.

Appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. However, you acknowledge that data transmission over the internet is inherently unsecure and that we cannot guarantee the security of data you send over the internet.

Your information will only be held for a reasonable period or as long as the law requires or permits.

Your Acceptance Of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

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