Free Shipping With Orders Over $300
Free Shipping With Orders Over $300
Here’s our most popular and frequently asked questions.
Thinking about shopping with us? We love it, here’s all you need to know about your order’s shipping and delivery, because just like you, we also want this product to reach its new home ASAP.
[select option applicable to your store]
We deliver door-to-door.
We deliver to [company name]-approved pick-up points: [list pick-up points]
We offer in-store pick up at [insert your store’s physical address].
Disclaimer: We DO NOT deliver to P.O.Boxes.
[select option applicable to your store]
Of course! International shipping fees are currently running at [$0.00] and we ship to: [list the countries your company ships to WITH estimated delivery times for each]
Disclaimer: Be prepared — shipping fees include additional duties and taxes that are not included in your product’s price.
Be sure to download the customs forms: [add your country’s custom forms]
[examples]
Currently, we don’t ship internationally.
[select option applicable to your store]
Yes, we absolutely do!
Free shipping is provided for orders over [$0.00].
Free shipping is available to all our first-time shoppers on their first order.
Free shipping is available to all our first-time shoppers on their first order over [$0.00].
Free shipping is available on Free Shipping Day (14 December 2024) for orders placed between [insert order times].
No, unfortunately we don’t.
Luckily, our shipping fees are only [$0.00].
Sort of:
We don’t offer free shipping, but the shipping fee has already been included in your product’s price and that is exciting.
Disclaimer: Be prepared — shipping fees include additional duties and taxes that are not included in your product’s price.
Insurance is vital, especially as you have just bought the most luxe product! [Our company / The courier company] offers [insert insurance offered] for you to feel at ease when shopping with us.
Disclaimer: [Company name] cannot be held responsible if you have provided us with the incorrect address during purchase. If you have noticed you have entered the incorrect address, but have just completed your purchase, please drop us a mail at [email address] immediately.
All our products are made to order with the utmost love, passion and care. Our [jewellery / clothes / bags / shoes] currently have a [number of days / weeks] lead time.
[select option applicable to your store]
Ready-made items:
If your order is placed before 5pm, your product will be sent to the courier on the same day. If your order is placed after 5pm, it will be sent to the courier the following business day. Delivery takes about [number of days] to [door-to-door delivery in major cities / delivery to specific pick-up points] and about [number of days] to [door-to-door delivery in outlying areas].
Once your package leaves our premises with the courier company, a tracking number will be sent to you.
Custom-made items:
Once your order has been placed and processed, your dream [jewellery / clothes / bags / shoes] is about to be created. Our [jewellery / clothes / bags / shoes] currently have a [number of days / weeks] lead time, whereafter it is sent to the courier. Delivery takes about [number of days] to [door-to-door delivery in major cities / delivery to specific pick-up points] and about [number of days] to [door-to-door delivery in outlying areas].
Once your package leaves our premises with the courier, a tracking number will be sent to you.
[select option applicable to your store]
You may!
Simply select send as gift at checkout, with the address along with your personalised note, and we will make sure your gift is on its way.
Please remember delivery takes approximately [number of days] to [door-to-door delivery in major cities / delivery to specific pick-up points] and about [number of days] to [door-to-door delivery in outlying areas], plus our lead time of [number of days / weeks] for our [jewellery / clothes / bags / shoes] to be made.
No, sorry about that!
BUT you are more than welcome to enter their home address and we will deliver your stunning item to them.
We value our customers and their needs, that is why we have supplied you with numerous ways to pay and own one (or many) of our fantastic products. You can pay via the following methods:
An easy and convenient way to pay for your luxury goods. Simply fill in your card details to complete your order.
We accept Visa, Mastercard, American Express, ApplePay, Snapscan, AmazonPay etc.
Insert how it works here.
[select option applicable to your store]
Yes, we absolutely do!
Free shipping is provided for orders over [$0.00].
Free shipping is available to all our first-time shoppers on their first order.
Free shipping is available to all our first-time shoppers on their first order over [$0.00].
Free shipping is available on Free Shipping Day (14 December 2024) for orders placed between [insert order times].
No, unfortunately we don’t.
Luckily, our shipping fees are only [$0.00].
Sort of:
We don’t offer free shipping, but the shipping fee has already been included in your product’s price and that is exciting.
Disclaimer: Be prepared — shipping fees include additional duties and taxes that are not included in your product’s price.
[select option applicable to your store]
Yes, we absolutely do!
Free shipping is provided for orders over [$0.00].
Free shipping is available to all our first-time shoppers on their first order.
Free shipping is available to all our first-time shoppers on their first order over [$0.00].
Free shipping is available on Free Shipping Day (14 December 2024) for orders placed between [insert order times].
No, unfortunately we don’t.
Luckily, our shipping fees are only [$0.00].
Sort of:
We don’t offer free shipping, but the shipping fee has already been included in your product’s price and that is exciting.
Disclaimer: Be prepared — shipping fees include additional duties and taxes that are not included in your product’s price.
[select option applicable to your store]
Yes, we absolutely do!
Free shipping is provided for orders over [$0.00].
Free shipping is available to all our first-time shoppers on their first order.
Free shipping is available to all our first-time shoppers on their first order over [$0.00].
Free shipping is available on Free Shipping Day (14 December 2024) for orders placed between [insert order times].
No, unfortunately we don’t.
Luckily, our shipping fees are only [$0.00].
Sort of:
We don’t offer free shipping, but the shipping fee has already been included in your product’s price and that is exciting.
Disclaimer: Be prepared — shipping fees include additional duties and taxes that are not included in your product’s price.
We strive to produce top-quality products [jewellery / clothes / bags / shoes] to leave you happy and incredibly satisfied with your purchase. If we dropped the ball this time around, you are more than welcome to return the product and we will [credit your account / provide you with a refund] or provide a [repaired / replaced] product, subject to our terms below:
We get it, the heart wants what it wants. You may return the product to us [at no charge / at an additional fee of $0.00] given:
Note: Couriers are entitled to refuse collection of a product that is not properly packaged for transport. Just like you, we also want this luxury item to reach us safely and in top shape.
Once we have received your returned product, we’ll inspect it (just to double-check all is A for away) and we will conclude your return within [number of days] and [credit your account / provide you with a refund] given the returned product has met our return terms and conditions.
Whoops, if we accidentally sent you the wrong product, we are so sorry, that is totally on us. We will collect the product from you at no charge, once notified about our mistake, and [deliver the correct product / credit your account / provide you with a refund]. As the famous saying goes, “to err is human” and we hope you will continue to shop to your heart’s content at our store.
If you received the correct product you have chosen and ordered, but it looks a tad different and not entirely as described (i.e. different colour / missing accessories), we will of course collect the item [at no charge / at an additional fee of $0.00], inspect it and [credit your account / provide you with a refund] within [number of days].
You are more than welcome to exchange your product for the exact SAME product in a different size. We will collect the product from you and deliver the requested product to you [at no charge / at an additional fee of $0.00]. If that size is not available immediately, we will [credit your account / provide you with a refund] with the purchase price of the product within [number of days] after we have received the product.
If your product resembles any of the following, it is NOT eligible for return, a refund, or an exchange or credit:
Any [lingerie / earrings / fragrances / candles / personalised products] that has been opened and USED.
Feel free to contact our team at (insert your email address) and we will gladly assist you with your queries.
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$52 000.00
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